Actually you can also use replacement part codes when you're doing a return or exchange by mail.

When you're filling out the return form (on the back of the invoice, or print one out from the AG website) just fill in the replacement part code and name of the "part" in the section where you list what you want to get in exchange for your returned item(s).

I have done this myself, AFTER calling CS to find out if it's possible, and the person I spoke to was very nice, and said you can exchange for anything you like. Also, if you don't have the code for the replacement part you want, CS can look it up for you, and check on whether it's available. [img]smile.gif[/img]